Return & Refund Policy: Shop with Confidence, Enjoy Your Passion
Last Updated: January 10, 2024
At HelloWorld7, we hope every unboxing is a moment of joy and satisfaction. But we also know that sometimes, things aren't perfect. Maybe it was a bump during shipping, or maybe you just changed your mind. Whatever the reason, we're here to provide a simple and fair return process.
From the day you receive your treasure, you have a full 30 days to decide if it's your "true love." During this period, as long as the item meets our return conditions, you can apply for a return. We call this the "cooling-off period," and we want you to make every decision without pressure.
To ensure that every customer receives a brand-new, perfect item, we have a few small requirements for returned goods:
Some special items, once sold, cannot be returned. This is mainly for safety and hygiene reasons, and we appreciate your understanding:
|
Non-Returnable Item Types |
Why? |
|
Assembled or Used Models |
Once a model is assembled, it's hard to restore it to its original state and it cannot be sold as new again. |
|
Consumables like Fuel, Batteries, Glue |
Once these products are opened, their performance and safety cannot be guaranteed. |
|
Final Sale / Clearance Items |
These treasures are already at rock-bottom prices, and we will clearly mark them as "non-returnable" on the product page. |
|
Digital Gift Cards |
The value of the gift card is already in the account and cannot be returned. |
|
Custom or Special Order Items |
Things made just for you are one-of-a-kind, and we can't offer them to anyone else. |
We've designed the return process to be as easy as assembling a simple model:
Q: What if my model was damaged during shipping? A: Don't worry! Please take photos within 48 hours of receiving the package and contact us. We will immediately arrange for a replacement or a full refund, and we will cover all costs.
Q: Can I exchange an item? For example, for a different color or model? A: Of course! The best way is to first return the item you don't want according to the process, and then place a new order for the one you desire. This is the fastest way!
Q: The return shipping fee is too expensive, what can I do? A: We understand. For non-quality-related returns, you are responsible for the return shipping fee. This is why we recommend reading the product description carefully or consulting our customer service before purchasing. We are more than happy to help you make the right choice!
We sincerely hope that every purchase you make here is a joyful one. If you have any questions about our return policy, feel free to "bug" our customer service team anytime!
